Privacy policy
This Privacy Policy describes how uhvstore.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Contact
If you have any questions, want more information about our privacy practices, or would like to make a complaint, please contact us by email at mail@uhvstore.com or by mail using the details provided here:
https://www.uhvstore.com/policies/contact-information
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information.” See below for details on what Personal Information we collect and why.
Device Information
Purpose: To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure: Shared with our processor Shopify and third-party service providers and subcontractors.
Information Collected: Browser version, IP address, time zone, cookie information, viewed products and pages, search terms, and interaction with the Site.
Order Information
Purpose: To provide products or services, fulfill our contract, process payments, arrange shipping, provide invoices/order confirmations, communicate with you, screen orders for fraud, and provide marketing communications if consented.
Source: Collected directly from you.
Disclosure: Shared with Shopify and third-party apps integrated into our store, including Quotify, Order Printer Pro, Judge.me, Search & Discovery, Translate & Adapt, Email, ShareThis Share Buttons, Bundler, Flow, UPS Shipping, DHL Express Commerce, Bulk Price Editor, and Elfsight.
Information Collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Customer Support Information
Purpose: To provide customer support, technical solutions, quotes, and virtual shopping assistance.
Source: Collected from you.
Disclosure: Shared as necessary to clarify technical details with suppliers and ensure compliance.
Information Collected: Offline project data including texts, documents, sketches, and photos.
Minors
The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you believe your child has provided Personal Information, please contact us to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide services and fulfill contracts, including Shopify and the apps listed above. We may also disclose information to comply with legal obligations or to protect our rights.
Behavioural Advertising
We use your Personal Information to provide you with marketing communications and targeted advertisements through the platforms we use. This includes advertising via Google & YouTube, Facebook & Instagram, Shopify Inbox, and other channels.
You can opt out of certain targeted advertising as explained in the “Behavioural Advertising” section above.
Using Personal Information
We use your Personal Information to provide our services, including selling products, processing payments, shipping orders, and keeping you informed of new products, services, and offers.
Lawful Basis for Processing (EEA Residents)
If you are in the European Economic Area (EEA), we process your data under the lawful bases of your consent, contract performance, legal obligations, vital interests, public interest, or our legitimate interests that do not override your rights.
Retention
We retain your Personal Information as long as necessary for our records or until you request deletion.
Automated Decision-Making
Our processor Shopify uses limited automated decision-making to prevent fraud, which does not have a legal or significant effect on you.
Your Rights (VDSG / GDPR / CCPA)
If you are an EEA or California resident, you have rights to access, correct, delete, or port your Personal Information. Contact us to exercise these rights.
Cookies
We use cookies to optimize your experience. These include functional, performance, advertising, and social media cookies.
Most browsers accept cookies by default, but you can manage or block them in your browser settings. Blocking cookies may impact your user experience.
Do Not Track
We do not currently respond to Do Not Track signals due to lack of industry standards.
Changes
We may update this policy occasionally. The latest update was on 10th March 2023.
Complaints
If you wish to complain, contact us first. You may also lodge complaints with the Federal Data Protection and Information Commissioner at https://www.edoeb.admin.ch/.