Shipping policy

 Please carefully review our shipping terms and conditions before placing an order.

1. Shipping Destinations

We ship worldwide to the countries listed on our website’s shipping information page. If your country is not listed, please contact us to confirm if delivery is possible.

2. Shipping Terms: Delivery At Place (DAP)

All shipments from UHVStore.com are made on the basis of Delivery At Place (DAP) unless otherwise specifically stated.

  • Under DAP, we (the seller) are responsible for all costs related to delivering your order to the agreed destination, including transportation and handling fees.
  • However, all import duties, tariffs, taxes, and customs clearance fees are the responsibility of the buyer or recipient in the destination country.
  • This means you will be required to pay any applicable charges upon receipt of your shipment.

3. Duties, Tariffs, Taxes, and Import Fees Explained

  • Tariffs: Tariffs are the official schedules set by customs authorities of the destination country that determine the rate of customs duties on imported goods.
  • Customs Duties: Customs duties are taxes levied on your shipment based on these tariffs and are calculated during customs clearance.
  • Value Added Tax (VAT): VAT or similar consumption taxes may be applied by your country on the total value of the goods plus applicable customs duties.
  • Import Fees: Import fees include any additional charges or taxes imposed by customs authorities in your country, such as administrative fees.

If your order’s value exceeds your country’s exemption thresholds, customs clearance will be required. All related charges must be paid by you or the recipient before or upon delivery.

4. Payment of Duties and Taxes

  • If you are unavailable to pay customs fees at delivery or refuse payment, the shipment may be returned or held by the carrier, and a delivery notice will be left.
  • Please be aware that customs processes and fee collection vary by country and carrier.

5. Exceptions to DAP

  • We may offer alternative shipping options where duties and taxes are prepaid or handled differently, but such exceptions are only available if explicitly stated on the product page or sales terms.
  • If no specific shipping option is offered, the default DAP terms apply.

6. Shipping Methods and Carriers

We work with reputable international carriers including DHL Express, UPS, and others to ensure timely and secure delivery of your order.

7. Shipping Costs and Delivery Times

  • Shipping costs depend on the destination, package size, and selected shipping method.
  • Estimated delivery times will be provided at checkout but may vary due to customs clearance and other factors beyond our control.

8. Tracking

Once your order is shipped, we will provide you with a tracking number so you can monitor the shipment’s progress.

9. Lost or Damaged Shipments

  • Please inspect your package upon arrival.
  • If your shipment is lost or arrives damaged, contact us immediately at mail@uhvstore.com so we can assist you with a claim.

10. Contact Us

For any questions regarding shipping, customs, or duties, please contact us at mail@uhvstore.com.